Refunds and Returns
Returns, Refunds & Cancellation
If you purchase an item you agree that payments made through our website are made at your own risk.
Our products are either made by hand or vintage/antique and therefore will show signs of use and uniqueness. Any significant issues will be made clear in the description of the item. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
If you purchase an item from us then you have the right to cancel your order within 7 days of receiving the item, unless the item is bespoke or made to order, in which case these items are non-refundable. To cancel orders, you must notify our Customer Services by email to Foliechambre@gmail.com within those 7 days.
If you notify us of your intention to cancel your order with us, you must return any items to us immediately, in the same condition in which you received them. This will be at your own cost initially unless the return is organised by us and then a reduced rate will be applied. If you return any items not via our returns service then we will not be responsible for any loss or damage to them in transit and we reserve the right to charge you for any such loss or damage.
If the items were made to your specifications, or are clearly personalised, you will not have the right to cancel your order.
You must return the item(s) in the same condition in which you received them, with their original packaging. You are asked to take reasonable care with the items and if your handling or viewing of the item is excessive beyond that reasonably required to ensure that the item functions as expected or you damage the item in any way then the cost will be deducted from the purchase price and we will refund the balance.
Once we receive the item back we will assess it and will notify you of whether we are accepting the product for return. A full refund including not including delivery will be offered by us will be processed within 14 days of us receiving the returned items.